Service and support

Easy Distribution

Working with Rez-Connect is easy; we take care of all mappings from your Property Management System towards the various distribution channels including OTA, GDS and your website (WBE). When all the work is done we go Live, after which we take care of First- and Second Line support. You get a dedicated Customer Service Manager who understands your needs and goals and will make sure your distribution strategy is optimized at all time.

Step 1: Distribution Audit

In this stage the Rez-Connect Team analyses your Online Performance compared to your competitors. In a kick-off meeting the audit is presented and we discus the current situation, the desired situation, any obstacles and more. After this meeting we will send you our Information Pack which is the base for the distribution set-up.

Step 2: Setting up the systems

The experts at Rez-Connect make sure that all the distribution channels and systems are set-up and mapped correctly. We build the property in the various channels, including your booking engine, making sure that the information and images are correct.

Step 3: Go Live

This is always a cheerful time, as this is the time where both you and your guests will be able to experience your property in it’s improved format and you will be able to receive your first reservations through the new platform.

Step 4: Optimisation and Support

Your assigned Customer Service Manager will be responsible for optimising the performance of your property and will make sure that any system issues are solved quick and easy